Field Services

Field Services function helps organizations deliver onsite service to customer locations.

The service technicians such as elevator maintenance, medical device maintenance, gas connections, mobile tower maintenance, in home care service provider have a limited access to vital organisation data to help provide effective service due to locational constraints and the nature of the work. The customer in todays digital world has expectations of high quality of services. However this requires an integrated holistic approach to meet the customers expectations. They are occasionally supported by application which combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they're onsite with customers fixing issues.

The Field Service application  enables you to improve first time fix rate, Reduce travel time, mileage, and vehicle wear and tear, organize and track resolution of customer issues, Complete more service calls per technician per week, Manage follow-up work and take advantage of upsell and cross sell opportunities, Communicate an accurate arrival time to customers, Schedule onsite visits when it's convenient for the customer, Avoid equipment downtime through preventative maintenance, Provide accurate account and equipment history to the field technician, and Keep customers updated with the status of their service call and when it's resolved

An easy-to-use mobile app for iOS, Android, and Windows devices guides field technicians through the process of resolving assigned work orders. For each work order, the field technician can view important information such as location, step-by-step instructions, customer assets, and service history, and can use his or her device to take pictures and videos or record a digital customer signature. Field technicians can also automatically download important information to their devices for offline work when internet is not available.

After performing the work, the technician can mark the work order as complete or as requiring a follow up; the dispatcher can then see this change on the schedule board.

Our state of art Solution lets Field Service customers attach mixed reality guides to Field Service tasks. When work orders are assigned to technicians, the technicians can use a the assigned guide and get their work done.

As technicians submit completed work orders, equipment service history and inventory levels update automatically. This allows service managers to manage and track inventory needed, as well as track movement of parts from order to inventory to onsite installation.

For example, if an equipment part is installed at a customer's location during an installation or repair, the system will document a reduction in inventory from the related warehouse or truck and document the part as a new customer asset along with installation/repair details. Closing a work order will then generate an invoice for any used parts or labor.

We Empower field technicians to solve problems faster by pairing the Field Service business application with mixed reality app. This allows field technicians to view their field service bookings remotely.

With heads-up, hands-free video calling technicians are able to collaborate with remote experts on a computer or a mobile device to troubleshoot issues in context. The technician’s field of view he performs work onsite can be viewed by an expert and either party in the video call can take advantage of holographic annotations or file sharing.

Additionally, product documentation with annotations is displayed in the technician’s field of view in context of a piece of equipment thus ensuring improvement first time hit rate.